Shipping & Returns

Return Policy

We work hard to produce the healthiest, most delicious, ethically sourced foods and treats for your pets – and we stand behind our products. Unfortunately, we don't accept returns of product or do exchanges of product. If your order was damaged in-transit, or if you've received the wrong FURRY order, please reach out to our customer service team immediately by emailing

Shipping Policy

We provide free standard shipping on all orders.we do not offer shipping to Hawaii, Alaska, Puerto Rico or the US Virgin Islands.

When will I get my delivery?

We work hard to deliver your FURRY products as quickly as possible. Most customers receive their order within 3-5 business days of placing their order. You can also check your Order Status at any time for tracking information.

Do I need to sign for my package?

If you are not home, the driver will leave the package at your door or with your door man.

Do you ship to PO Boxes and APO/FPO addresses?

Sorry, we are unable to ship to PO Boxes or Military Addresses at this time.

How can I track my order?

You can track your package at any time by logging into your FURRY account.