PET WONDER US LIMITED, ("Furry Wonder", "we", "our", or "us") is strongly committed to protecting the privacy of its customers and visitors. This Privacy Policy describes how we expect to use and share the information we collect or receive from or about you when you visit https://www.furrypetfood.com/ ("Website") and any of our websites, social media pages and online applications that link to this Privacy Policy (collectively, the "Services").
This Privacy Policy does not apply to other third party services, websites and applications accessed by or through our Website. Accordingly, this Privacy Policy does not apply to the practices of any third party, affiliate, or business partner that Furry Wonder does not own or control. Additionally, the owners of social media services may have additional online privacy terms and conditions that may vary from the terms of this Privacy Policy depending on a user’s own personal preferences with that social media service.
By using our Services, you are accepting the terms of this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use our Services. If you do not understand, or if you have questions about, this Privacy Notice, please contact us before using, or continuing to use, our Services.
Please read our Privacy Policy carefully. By using our Services, you consent, where required, to the use and sharing of the information we collect and receive as described below.
1.TYPES OF INFORMATION WE COLLECT
We collect information about you in various ways. For example, you may provide personal information directly to us, we may collect certain information about you automatically through your use of the Services, or we may obtain information about you from third parties. We may collect various types of personal information from you depending upon how you interact with us or use or interact with our Services.
We collect two basic types of information from you when you provide it to us or when you use or interact with our Services: personal information and non-personal information.
Identifiers such as:
Name, contact details, date of birth, gender, telephone number, address, or email address.
Unique personal identifiers, including your IP address, device identifier, persistent online identifier, cookies, web beacons, mobile ad identifiers and pixel tags.
Internet or other electronic network activity information such as:
Browsing history.
Search history.
Information regarding your interaction with a website, application or advertisement.
Commercial information such as:
Information obtained from products or services provided to you or that you request.
Geolocation data such as:
City, state or country.
Inferences drawn from other personal information such as:
Information reflecting your historic preferences, trends and/or behavior while using the Website.
2. HOW WE COLLECT INFORMATION
We collect the categories of information set out above from the following sources:
Automatically or, where applicable, with your consent, when you visit our Website or interact with emails you receive from us. We may receive such information directly from you or indirectly, such as from vendors we have engaged to assist us with website analytics, online tracking and advertising and other services.
Directly from you, such as when you provide us with your information to take advantage of an offer or order a product.
Via our website.
Via our social media pages.
Create an account or membership.
Sign up to receive our newsletter or promotional information.
From communications with you.
From third parties from whom we purchase personal information, such as mailing lists.
From third parties who act on our behalf.
From applications and other forms we receive from you.
As a result of our transactions with you.
Cookies
Like many websites, we use "cookies", which are small text files that are stored on your computer browser or device when you visit certain online pages, and "web beacons", which are images on web pages that track user activity on the website.
We use these technologies to:
Remind us who you are when you access our Services, which helps us to provide you with services tailored to your specific needs and interests.
Determine the browser you are using, so our Services work properly.
Assist us with sending you notifications.
Generate analytics regarding your use of our Services.
Estimate our audience size by determining whether your visit is your first.
Monitor traffic and improve our website.
You can set your browser or device to refuse all cookies or to indicate when a cookie is being sent. Setting your browser or device to decline cookies will prevent web beacons from tracking your activity. If you delete your cookies or if you set your browser or device to decline these technologies, some of our Services may not function properly. Our Services do not currently change the way they operate upon detection of a Do Not Track or similar signal.
Online Analytics
We also use various types of online analytics, including Google Analytics, a web analytics service provided by Google, Inc. ("Google"), on our Services. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use our Services, compile reports on the related activities, and provide other services related to website activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google's privacy policies.
Offline Interactions and Other Sources
We may also collect personal information from other sources (such as our business partners or third party service providers) or from our offline interactions with you to, among other things, enable us to verify or update information contained in our records and to better customize the Services for you.
Social Media Integration
Our Services may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Instagram, Facebook or Twitter, and when you do, we may collect additional information from you (including personal information), such as your screen names, profile picture, contact information, contact list, and the profile pictures of your contacts, through the social media platform. Please be advised that social media platforms may also collect information from you. When you click on a social plug-in, such as Facebook’s "like" button or Twitter's "tweet" button, that particular social network's plugin will be activated and your browser will directly connect to that provider's servers. We do not have control over the collection, use and disclosure practices of social media platforms and encourage you to review their usage and disclosure policies and practices, including data security practices, before using these social media platforms.
We may process your personal information for our legitimate business interests, these include but are not limited to fraud prevention, direct marketing, network and information systems security, data analytics or data enhancement, modifying or improving our Services, identifying usage trends, and determining the effectiveness of promotional campaigns and advertising. You have the right to object to this process.
3.HOW WE USE INFORMATION
Unless otherwise consented by you in advance, or as may be permitted or required by law, we will only use and disclose your personal information to fulfill the purposes for which it was collected (and in accordance with this Privacy Policy).
We may use the information collected pursuant to this Privacy Policy in the following ways:
To operate and provide the Services to you, or to fulfill any other purpose for which you provide us with information.
To process and facilitate payment.
To deliver the information, products or services you have requested from us.
To create and share aggregate statistics and reports, such as those regarding visitors to our Services and users of our Services.
To provide you with, and improve, relevant marketing offers or information from us or relevant third parties.
To reach out to you about and promote new information, products or services to you that we believe you may be interested in.
To help us to improve our Services and to deliver a better and more personalized experience, including by enabling us to estimate our audience size and usage patterns, store information about your preferences and recognize you when you use our Services.
To deliver targeted advertising to you, including personalized advertisements. Please see the "Online Tracking and Advertising" section for further information about our and third parties' use of cookies, web beacons, mobile ad identifiers, and other tracking technologies to provide you with relevant ads.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and Furry Wonder, including for billing and collection. And, as we believe, it is necessary or appropriate to protect, enforce or defend the legal rights, privacy, safety or property of the Services, its employees or agents, or other users or to comply with applicable law.
To communicate with you, including to notify you about changes to our Services.
In any other way, we may describe when you provide the information, or otherwise at your direction or with your consent.
To prevent fraud or the recurrence of fraud.
As permitted by law or as we may notify you.
4.HOW WE DISCLOSE INFORMATION
Except as set forth in this Privacy Policy, or as required or permitted by law, we do not disclose your personal information to any parties other than our Service providers (including third party research entities) and our affiliates, and their respective directors, officers, employees, agents, consultants, advisors or other representatives who or that have a need to use your personal information to provide (or improve) our Services, to legal or regulatory authorities, or for other purposes for which you have provided your consent. In no event will we sell or rent your personal information.
We disclose your personal information with the following categories of third parties:
Our affiliates.
Our Service providers, business partners and vendors on which we rely to, for example, assist us in providing the services or products to you, including to process your payments.
Regulatory, government and other legal entities when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request.
With other non-affiliated parties, if we or any of its affiliates, subsidiaries or lines of business is merged, acquired, divested, financed, sold, disposed of or dissolved, including through merger, consolidation, sale or divestiture of assets. In such circumstances, any personal information we may possess about you, may, in whole or in part, be sold, disposed of, transferred, divested, or otherwise disclosed as part of that transaction or proceeding.
To comply with your directions or any additional consent you have provided us.
We disclose non-personal information to third parties as reasonably necessary to meet our business needs. We do not disclose your personal information to third parties for their own direct marketing purposes without your consent.
5.HOW WE PROTECT INFORMATION
We are concerned about ensuring the security of your personal information, and we have taken appropriate measures to ensure its security and confidentiality. We exercise great care in providing secure transmission of your information from your browser or device to our servers. We store personal information that we have collected in secure operating environments. We will only retain your personal information for the period of time reasonably required to fulfill the purposes for which it was collected. We may retain non-personal information for as long as we have a business need to do so.
All of our Service providers and contractors are contractually obligated to employ appropriate data security measures with respect to yourpersonal information and to collect/use/disclose/retain it only within the scope required for the provision of our Services. The contractors we contract with will use your personal information if required to perform their respective services. These include, for example, IT service providers that we need to operate and safeguard our IT system that stores your personal information.
We try our best to safeguard personal information once we receive it, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you suspect an unauthorized use or security breach of your information, please contact us as soon as possible.
6.YOUR CHOICES
We offer you certain choices in connection with our Services.
Access to your personal information
On your reasonable written request, we will provide you, not later than thirty (30) days from our receipt of your request, or such additional time as required by law, with access to or information about your personal information (if any) under our custody or control, and the names of persons to whom, and any circumstances in which, your personal information has been and is being disclosed by us. You must provide sufficient information in your request to allow us to verify your identity and identify the information you are seeking.
If you request a copy of your personal information and the personal information can reasonably be reproduced, we will provide you with a copy of the personal information. Or, if applicable, we will give you reasons for any delay in providing a copy of the requested personal information. All requests may be subject to minimal costs, in accordance with applicable privacy legislation.
We reserve all rights not to disclose personal information, in whole or in part, in certain circumstances permitted or required by law, including but not limited to where:
Personal information is protected by any legal privilege.
The disclosure of personal information would reveal confidential commercial information.
The disclosure could reasonably be expected to threaten the safety or physical or mental health of an individual.
Personal information was generated in the course of a formal dispute resolution process.
The personal information was collected by us without your knowledge and consent for reasonable purposes related to investigating a breach of an agreement or a contravention of the laws of the United States or a province.
If access to your personal information is refused, in whole or in part, we will provide you with the reasons for the refusal, the provision of applicable privacy legislation on which the refusal is based, and the contact information of the Privacy Officer who can answer your questions about the refusal, and will inform you that you may ask for a review of the refusal in accordance with applicable privacy legislation.
To submit a request to access your personal information or designate an authorized agent to make a request to access your personal information, please contact us.
Our security procedures mean that we may request proof of identity before we disclose your personal information to you.
Updating your personal information
The accuracy of the information we have about you is very important. To submit a request that we update your personal information, please contact us.
On your request, we will make every reasonable effort to correct outdated personal information, or errors or omissions in your personal information where that personal information is in our custody or control. Such request must be in writing, signed by you, and include sufficient detail to enable us to identify any personal information in our custody or control in relation to the request.
We will, as soon as reasonably practical and not later than thirty (30) days from our receipt of your request, or within such additional time as permitted or required by law, either correct the personal information and, if applicable and reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect personal information, or decide not to correct the personal information, but we will annotate the personal information under our control to indicate that a correction was requested but not made.
We will inform you of the action that we have taken in response to your request for correction, the contact information of the Privacy Officer who can answer your questions about your request for correction, and that you may ask for a review of the action taken in accordance with applicable privacy legislation.
Email communications
You may have the opportunity to receive certain communications from us related to our Services. If you provide us with your e-mail address in order to receive communications, you can opt-out of marketing emails at any time by following the instructions at the bottom of our emails and adjusting your email preferences. Please note that certain emails may be necessary for the operation of our Services. You will continue to receive these emails, if appropriate, even if you unsubscribe from our optional communications.
Cookies/Web Beacons
If you wish to minimize information collected by cookies or web beacons, you can adjust the settings of your browser or device. You can also set your browser or device to automatically reject any cookies. You may also be able to install plug-ins and add-ins that serve similar functions. However, please be aware that some services may not work properly. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
Mobile Device IDs
Certain mobile devices, including smart phones and tablet devices, contain unique device IDs that can be used to identify their physical location. Some mobile device IDs are permanent, while others may be changed by accessing the device's privacy settings. Mobile devices also typically transmit caller ID data (which may include a phone number) when used to transmit a telephone call or text message. When you use mobile devices to access our Services, we may collect and transmit unique device IDs and collect caller ID data, as well as other information about your device, including without limitation, your wireless carrier, the make, model, operating system, capacity and settings of your device, the names, package IDs and versions of other software you have downloaded to your device and information about how you interact with and navigate within our Service.
These tracking technologies may be deployed by us and/or by our Service providers or partners on our behalf. These technologies enable us to assign a unique number to you, and may allow us to relate your use of the relevant Services to other information about you, including your usage information and personal information. We may match information collected from you through different means or at different times and combine such information with information obtained from other sources (including third parties), such as demographic information and updated contact information (where that information has been lawfully disclosed to us), for the purposes of learning more about you so we can provide you with relevant content.
Do Not Track
Some browsers and devices support a "Do Not Track" (or, DNT) feature, a privacy preference that you can set in certain web browsers, which is intended to be a signal to websites and services that you do not wish to be tracked across different websites or online services you visit.
Please note that we can not control how third party websites or online services you visit through our website respond to Do Not Track signals. Check the privacy policies of those third parties for information on their privacy practices.
7.THIRD PARTY WEBSITES AND APPS
Our Services may contain links to other websites or apps operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these third party websites and apps. We have no control over, and are not responsible for, the actions and privacy policies of third parties and other websites and apps.
8.SECURITY
We have put in place reasonable administrative, technical, and physical safeguards to help prevent unauthorized access, maintain data security and correctly use the information we collect from and about you. However, no system can be completely secure and we do not guarantee that unauthorized disclosures and access will not happen. Although we take reasonable measures to safeguard against unauthorized disclosures of information, we cannot assure you that your personal information or other information will never be disclosed in a manner that is inconsistent with this Privacy Policy.
9.NOTICE OF FINANCIAL INCENTIVES
From time to time Furry Wonder may offer rebates, coupons or other financial incentives in exchange for your voluntary participation in certain programs. These programs will frequently require that you provide certain personal information, including your name, address and/or email address. This information is used and shared consistent with the disclosures in this Privacy Policy. The terms of the financial incentive will generally be presented to you at the time you sign up. The value of your data is the value of the offer presented to you. You can unsubscribe at any time. If you would like to stop participating in a program, please contact us at info@furrypetfood.com.
10.CHILDREN’S PRIVACY
Our Services are not intended for users under the age of 16, and Furry Wonder does not knowingly collect information from anyone under the age of 16. No one under the age of 16 is permitted to access or use the Furry Wonder Services or to provide Furry Wonder with personal information.
11.GOVERNING LANGUAGE
Any translation of this Privacy Policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this Privacy Policy shall govern.
12.CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be changed by Furry Wonder or its affiliates at any time and such changes will apply to information we collected from you pursuant to a previous privacy policy. The revised Privacy Policy will be posted on the appropriate portion(s) of our Website or Services and will indicate at the bottom when it was most recently updated. We encourage you to periodically check back to review this policy so that you know what information we collect, how we use it and with whom we share it.
13.HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy or its implementation, please contact us at info@furrypetfood.com.